Customer Deployment Specialist

Customer Deployment Specialist

Customer Success Team

Who are we?

Fintech is an exciting space! Join us at Trading Central as we transform the investing experience for millions of retail investors. If you know someone who runs their own stock portfolio, then there's a good chance that they use our insightful investing analysis to help make their decisions! We have been successfully supporting investment decisions through innovation since 1999. Our award-winning fintech products are embedded in the websites and mobile apps of 300+ financial brands worldwide with a powerful combination of patented software, artificial intelligence and human expertise. 

With offices in New York, London, Paris, Hong Kong, Shanghai, Cyprus, Sydney and Ottawa, we are truly a global team with an entrepreneurial startup company culture. Here at Trading Central, you get the opportunity to become familiar with the entire team and to see your projects through from concept to completion. We’re proud to create a friendly, social and intellectually challenging environment focused on building collaborative teams and personal career growth. We build personalized career paths for each employee and give you the tools, education, and opportunities to succeed.

Our work environment is fast paced and team oriented, encouraging creative problem solving, customer focus and a passion to advance your craft. We connect across our global offices every day to deliver on our mission to empower today’s investors with actionable, insightful analytics. This journey is filled with learning opportunities and challenges, which are balanced with a friendly atmosphere. If you are an ambitious self-starter hungry to make a difference in today’s capital markets, you will be a good fit at Trading Central.

Who are you?

If you are, pro-active and you have a ‘can do’ attitude/ outstanding problem-solving skills (seeing challenges not problems), thinking outside the box, and you are interested in financial services environment and financial markets you will likely be a good fit in our team. 

Main requirements:

• You have a post-secondary education in a relevant field (Computer Science, Information Technology, Information Management or similar)
• You like to use, troubleshoot and learn about computer technologies and product deployments
• You have a customer service profile : excellent communication skills, both written and verbal, an experience working directly with B2B customers a plus
• You are good in time management and have excellent organizational and prioritising skills
• Fluent in Mandarin and good English written and oral
• Knowledge in the following languages is considered an asset: Perl, .NET, SQL, HTML, and JavaScript
• Immediately available for a 1 year fixed-term contract.

What will we do together?

You will join our Customer Success Team to handle incoming and outgoing communication from our clients with focus on technical support and product deployment, liaising with Development, Sales and Operations teams on regular basis. Your main responsibilities will be:

• Deploy products and provide technical solutions, fixes, updates and workarounds on technical queries
• Engage with customers providing confidence in our solutions and enhance continued customer loyalty
• Testing new and existing products and identifying customer challenges
• Navigating our CRM systems, i.e.: Hubspot
• Write and update technical documentation
• Assisting our clients with technical support from on-boarding throughout their client journey
• Dealing with support tickets in Zoho Desk

Ready to apply?

We invite you to submit your resume.

We thank all applicants; however only those selected for an interview will be contacted. Trading Central is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience.